Cultivate the quality of patience

作者：admin  点击次数：23  发布时间：2025-02-26

As the saying goes, "There is a knife above the heart, and those who can endure it are heroes." "A little impatience will ruin a big plan." Patience is an extremely important item in the self-psychological cultivation of salesmen. Salesmen should be patient when facing customers' calm attitude, be patient when facing customers' objections, and be patient when facing customers' accusations and complaints. A successful salesman is always more patient than ordinary people.
Sean is an old man with a weird temper, who always blows his beard and glares at others. He bought a Chinese embroidery from Mary a week ago, and today he suddenly came to ask for a refund.
Sean: "I suspect the Chinese embroidery you sold me is not genuine. Why does it emit an unbearable pungent smell when exposed to sunlight? Miss, I bought it for decoration, but now it is destroying. I don't want it anymore. Please return it to me."
Mary: "Dear Mr. Sean, please don't be anxious. Tell me slowly, okay?"
Sean: "Tell you slowly. I don't want to talk to you at all. Please return it to me quickly."
Mary: "You asked for a return, and I will do as you wish. Now can you tell me the details?"
Sean: "I really don't know how I fell for your trick. This embroidery looks so beautiful, but it emits such a bad smell when hung in the living room. I suspect it was shipped to the United States with rotten meat, right?"
Mary: "So that's the case. I'm really sorry, Mr. Sean. I promise to help you return the goods, and I will double your compensation. Can I urgently order a new wall hanging for you?"
Sean: "Are you still trying to cheat me out of my money?"
Mary: "Please rest assured, it's free as compensation."
These words calmed down the bad-tempered Mr. Sean. Two days later, Mary delivered the newly customized embroidery to Mr. Sean's home. As soon as she entered the door, Mary smelled a pungent smell of rotten meat. It turned out that Mr. Sean's wife died a year ago. This sudden blow made the old man's temper change drastically. He used cursing as a means of venting. His home was messy and full of garbage because it had not been cleaned for a long time. Seeing this, Mary sought Mr. Sean's consent and began to clean his house thoroughly. As a result, she found a long-dead mouse under the sofa, which exuded a disgusting stench. The pungent smell that Mr. Sean mentioned came from this mouse.
When Mary returned a clean and tidy house to Mr. Sean, the grumpy old man was moved to tears.
Anyone who has worked in sales knows that we will encounter customers of various personalities at work and encounter various troubles. If the customer is happy, we will also be happy. If the customer is angry, we cannot be angry. We still have to find ways to make the other party happy. "Tolerance" is a respect for others, and it is also a kind of restraint and control of one's inner self. Not knowing "tolerance" will only make the salesperson's work give up halfway, resulting in inferior performance. People who know "tolerance" are open-minded, have a long-term vision, strong self-sustaining power, and go further. If you learn "tolerance", you will master the psychological skills and psychological qualities that will win. So, how to cultivate the salesperson's tolerance quality?